We quote your treatment as a single binding figure and we hold that figure. If the cost overruns, that is our problem not something you discover at the discharge desk.
The cost gap between India and the US or UK is real and well documented. It is also not the thing that goes wrong. What goes wrong is the number changing after you have landed.
Your quote is a contractual figure, not an estimate. It is issued after clinical review of your records not from a price list.
You see what is hospital cost, what is ground services, and what is our facilitation margin. No line is hidden.
International airfare, visa fees and personal expenses sit outside the quote. We say so before you pay, not after.
Most facilitators will not answer this in writing. Here is our answer, and it is in your agreement.
Absorbed entirely by Healing Tourist. You pay the quoted figure.
Absorbed under the overrun cascade agreed with our partners, up to the defined ceiling. You pay the quoted figure.
This is the one case where the price can change and it requires a fresh written quote, your explicit consent, and the option to decline. It is never applied retrospectively.
The full cascade including the ceiling and who bears each tranche is in Schedule of your patient agreement. Ask for it before you sign, not after.
Not a ticket number, not a rotating queue. One coordinator, introduced by name, photograph and direct mobile number in the week before departure.
Standing in the terminal, not "dispatching a vehicle." The first hour in an unfamiliar country is when things go wrong; that is exactly when we are in the room.
You tell us who at home should be kept informed. They get a message every day of your admission without having to chase anyone across time zones.
Admission paperwork, interpretation for clinical conversations, dietary requirements, and the discharge summary handover.
Prepared alongside yours, on the same timeline.
Family-sized, walkable where possible, booked before you fly.
Halal, vegetarian, Jain, diabetic arranged with the hospital in advance, not negotiated at the ward.
Where the hospital permits an attendant to stay overnight, we ask for it as standard.
The relationship does not end at the airport. Complications, if they come, usually come after you have left.
Operative notes, implant details, histopathology, medication list and a plain-language summary in a format your own doctor can use immediately.
A single place holding your records, with structured check-ins at defined intervals rather than "call us if you need us."
Routed to the operating team where possible, so the person answering knows what was actually done.
With your written consent, we send the discharge pack directly to your GP or treating specialist at home.
A representative package is built from these components. Your figure will differ it is produced after clinical review of your records, not from a table.
| Component | Inside the fixed quote? |
|---|---|
| Surgeon, anaesthetist and theatre charges | Yes |
| Hospital stay for the standard recovery period | Yes |
| In-hospital medication and standard diagnostics | Yes |
| Implants and consumables as specified in your quote | Yes |
| Airport reception, ground transfers, coordinator | Yes |
| Interpretation for clinical conversations | Yes |
| Family accommodation near the hospital | Yes, at the specified standard |
| Pre-admission video consultation with your surgeon | Yes |
| Six-month continuity programme | Yes |
| International airfare | No booked by you |
| Visa fees | No we prepare the paperwork, you pay the government fee |
| Personal expenses, tourism, extended non-clinical stay | No |
| Treatment for an unrelated condition discovered during your stay | No requires a separate quote you may decline |
We do not quote from a price list. Send your records and we will issue a binding figure after clinical review usually within {{X}} working days.
Request a quote →Under our agreement, nothing changes for you.
The overrun cascade above defines who absorbs what. The single exception a genuinely different procedure becoming necessary requires a fresh written quote and your consent.
Our facilitation margin sits inside your quote and is shown to you itemised.
We would rather you saw the number than wondered about it. What we do not do is take an undisclosed commission that varies by which hospital we send you to.
The treating hospital and clinician, under Indian law.
Healing Tourist is a facilitator and does not practise medicine. We will not pretend otherwise, and you should be sceptical of any facilitator who implies they carry clinical liability. We strongly recommend medical travel insurance and will tell you what to check for in a policy.
Regularly.
Our panel advised against travel in 43% of international cases last quarter. That figure is published.