Support

Not sure where to start?
Here is how to reach us.

This page exists to get you to the right place quickly: the specific service for your situation, a direct answer to a common question, or the actual person to email. Nothing here is a ticketing queue.

Which door do you need?

Questions people ask us

How do I start a case?

Pick the door that matches your situation and start there.

There is no separate general intake form: international second opinion, domestic consultation and medical travel each begin on their own page, linked above.

I already started a case. How do I check on it?

Email us your name and roughly when you submitted.

Write to care@healingtourist.com and your coordinator will confirm where things stand. Please do not send medical records by email or WhatsApp; use the secure upload link your coordinator already sent you. If someone contacts you asking for records outside that link, they are not us.

Is contacting support free?

Yes, always.

Asking a question, or asking which service fits your situation, costs nothing. The only charges are for the services themselves, and those are stated on each service's own page before you commit to anything.

How do I apply as a doctor or a hospital?

Use the dedicated pages for each.

Doctors apply through the founding panel page; hospitals request the pilot terms through the hospital partnership page. Both route to a named contact, not a general inbox.

What if the cost of my treatment changes?

That is answered in writing before you travel, not after.

See how the fixed-price quote works and, for the longer version, what to ask any facilitator about cost overruns.

Is my information kept private?

See our Privacy Policy for the complete answer.

We are not able to summarise a legal document honestly in one sentence, so we have not tried. Read the Privacy Policy for what we collect, who can see it, and how long we keep it.

Contact directory

The right inbox for what you need: one team, several addresses, so your message reaches someone who can actually act on it.

What it's about Contact
Patients: an existing or prospective case care@healingtourist.com · +91 63715 81118
Doctors joining the panel doctors@healingtourist.com
Hospitals & partners partners@healingtourist.com
Privacy & data requests privacy@healingtourist.com
Grievances (DPDP Act / consumer complaints) grievance@healingtourist.com
Legal & terms legal@healingtourist.com

Not for emergencies. This page and our team operate on a timescale of hours to days. If your condition is deteriorating, contact local emergency services or attend the nearest hospital. In India, dial 112.